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Frequently Asked Questions
How do I update firmware on my SmartNode device?ā¼
Download the latest firmware from our Downloads page, access the web interface, navigate to System > Firmware Update, and upload the file. Detailed instructions are in the user manual.
What's the maximum distance for CopperLink extenders?ā¼
Varies by model. CopperLink 2110 supports up to 15km, while bonded models like the 2200 offer 5km at higher speeds. Check specific model datasheets for details.
Do you offer training for Patton products?ā¼
Yes! Gross Automation provides both virtual and on-site training sessions. Contact us for scheduling and pricing information.
What's covered under warranty?ā¼
Most Patton products include a standard warranty covering manufacturing defects. Extended warranties and support contracts are available. Contact sales for details.
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